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[ANSWERED] Select a local health care organization where you can conduct an interview with an employee

The purpose of this assignment is to gain real-world insight into how risk management programs operate within health care organizations.

Select a local health care organization where you can conduct an interview with an employee who is involved in risk management processes. This organization can be your current employer or a different health care facility in your community. Acute care, urgent care, large multi?provider private medical clinics, assisted living facilities, and community/public health clinical facilities are all ideal options to complete the requirements of this assignment. Select an individual who can provide sufficient information regarding how their organization manages risk within its facility to answer the questions below.

In your interview, address the following:

  1. Risk management strategies used in the organization\’s risk control program, along with specific examples.
  2. How the facility\’s educational risk management program addresses key professional, legal, and ethical issues, such as prevention of negligence, malpractice litigation, and vicarious liability.
  3. Policies the facility has implemented that address how to manage emergency triage in high?risk areas of health care service delivery (e.g., narcotics inventories, declared pregnancy policies, blood-borne disease sector, etc.).
  4. Challenges the organization faces in managing and controlling high-risk health care (e.g., infectious diseases, nuclear medicine, abortion, class 4 narcotics/opioids, etc.).
  5. Strategies the facility utilizes to monitor, evaluate, and maintain compliance within its risk management program.

After conducting the interview, compose a 750?1,000 word summary analysis of the interview that includes the questions above, in conjunction with the interviewee\’s responses. In addition, include the following elements in your response:

  1. An assessment of the organization\’s risk management program, including how it attends to high-risk health care and legal concerns.
  2. Action steps you would take to improve one area of the organization\’s risk management program, along with your rationale for doing so.

Cite appropriate references as needed to support your statements and rationale.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.

Expert Answer and Explanation

Organizational Risk Management Interview

Mara Health Facility is one of the healthcare organizations based in my community. The facility treats a variety of diseases. The diseases include cancer, geriatrics, diabetes and endocrinology, cardiology and heart surgery, gynecology, gastroenterology and gastrointestinal diseases, nephrology, dental-related conditions, and neurology. The nature and capacity of this healthcare organization are at risk of experiencing challenges, legal actions, public image damage, and more. Therefore, the institution should have a risk management process and policy to help mitigate and prevent some of the risks that may hinder its operations. This assignment aims to gain real-world insight into how risk management programs operate within healthcare organizations by interviewing a nurse manager, an employee involved in risk management processes.

  1. What are the risk management strategies used in your organization’s risk control program? 

There many strategies for managing risks in an organization. However, nurse managers should select only the best strategies to apply in their setting. The first strategy is risk avoidance. Here, the risk management team can either withdraw, eliminate, or not become involved with the risk (van Winsen et al., 2016). The second strategy is risk reduction. Here, the factors that can lead to the risk should be mitigated. The third strategy is retention. This strategy requires the organization to accept the risk and budget for it. The last strategy is risk transfer or sharing. Here, one can insure or outsource.

  1. How does the facility’s educational risk management program address key professional, legal, and ethical issues, such as prevention of negligence, malpractice litigation, and vicarious liability?

The educational risk management program has addressed the key legal, professional, and ethical issues in the following ways. The risk management program has addressed legal issues by providing the caregivers with materials that enlighten the nurses on the regulations to follow to avoid legal problems. The program has also addressed issues, such as vicarious liability, malpractice litigation, and negligence by defining the risks, their causes, and how they can be avoided or mitigated. In other words, the program has addressed the issues by improving the caregivers’ knowledge about the risks.

  1. What are the policies the facility has implemented that address how to manage emergency triage in high‐risk areas of health care service delivery?

Organizations should establish policies that guide nurses and other healthcare professionals on managing emergency triage in high‐risk areas of health care service delivery. One of the policies regards narcotics use in triage care. The policy notes that narcotics should be administered only by advanced practice nurses or physicians. Another policy is that anesthesia should be prescribed and administered by anesthetists. A policy regarding pregnancy is that proper diagnosis and assessment should be made before providing pregnant patients medications. Another policy is that caregivers are required to test the patients for any blood-borne disease before recommending any medication.

  1. What are the challenges facing your organization in managing and controlling high-risk health care?

The risk management team can face various challenges when managing risks, especially in the high-risk healthcare sector. One of the challenges is the lack of resources to implement the risk mitigation strategy (Qian & Lin, 2016). For instance, the infectious disease section may lack protective gear, such as personal protective equipment, masks, and gloves, to prevent the caregivers from contracting the diseases. Another challenge is that organizations may lack skilled personnel to be utilized in the implementation process. A facility may lack a specialized laboratory technician to conduct tests and interpret results.

  1. What strategies can the facility utilize to monitor, evaluate, and maintain compliance within its risk management program? 

The evaluation strategy used to evaluate compliance with risk management policies is case analysis. Here, the manager is required to take statistics on the previous cases of risk and compare them with the cases that occurred after implementation to determine the program’s impact. Strategies that can be used to maintain compliance is frequent monitoring and reinforcing the policies. Project monitoring can be done every three weeks during the project implementation process and feedback collected. Through the feedback, the manager can identify areas that need amendment (Chion et al., 2018).

Assessment of the Organization’s Risk Management Program

The risk management program of this organization has considered many high-risk situations within the organization. This program has taken a risk avoidance approach to tackle the majority of potential risks facing the organization. For instance, education risk management programs aim to address professional, legal, and ethical issues by providing information about the risks, their causes, and they can be prevented. The program utilizes policy development and training to attend to high-risk healthcare. Some of the legal concerns of this program include medical negligence, errors, and malpractice.

Improving Risk Management Programs

I would improve the risk management programs in the following ways. First, I would state the rules and responsibilities for the people involved in risk management. Murphy et al. (2017) note that through this activity, the organization would benefit in that every person will understand their roles in risk management and regulations guiding the practice. Second, I would improve the program by availing the necessary resources for project implementation. It is so unlikely for any project to succeed without proper and adequate resources. Lastly, I would improve the program by using an effective reward system to reward individuals who have achieved their targets. This system can motivate the staff to fully comply with the program.

Conclusion

Mara Health Facility employs risk avoidance, acceptance, transfer, and reduction strategies to manage risks facing its operations. The strategies are employed through an educational risk management program. The program does not have adequate resources and skilled personnel to execute it. It can be improved by availing resources and rewarding staff.

References

Chion, C., Turgeon, S., Cantin, G., Michaud, R., Ménard, N., Lesage, V., … & Gravel, C. (2018). A voluntary conservation agreement reduces the risks of lethal collisions between ships and whales in the St. Lawrence Estuary (Québec, Canada): from co-construction to monitoring compliance and assessing effectiveness. PloS one, 13(9), e0202560. https://doi.org/10.1371/journal.pone.0202560

Murphy, M. E., Byrne, M., Galvin, R., Boland, F., Fahey, T., & Smith, S. M. (2017). Improving risk factor management for patients with poorly controlled type 2 diabetes: a systematic review of healthcare interventions in primary care and community settings. BMJ open, 7(8), e015135. https://bmjopen.bmj.com/content/7/8/e015135.abstract

Qian, Q., & Lin, P. (2016). Safety risk management of underground engineering in China: Progress, challenges and strategies. Journal of Rock Mechanics and Geotechnical Engineering, 8(4), 423-442. https://doi.org/10.1016/j.jrmge.2016.04.001

van Winsen, F., de Mey, Y., Lauwers, L., Van Passel, S., Vancauteren, M., & Wauters, E. (2016). Determinants of risk behaviour: effects of perceived risks and risk attitude on farmer’s adoption of risk management strategies. Journal of Risk Research, 19(1), 56-78. https://doi.org/10.1080/13669877.2014.940597

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