Discussion 1 of 2
(may use reference if you choose)
How can conflict in the workplace affect the quality of care for the clients?
- Conflict among nurses negatively impacts the retention of qualified staff and patient outcomes, and the shortage of nurses due to job dissatisfaction as a result of workplace conflict creates a stressful and unpleasant environment (Almost, Doran, Hall, & Laschinger, 2010).
Describe examples and techniques you have seen during your time as a nurse
Discussion 2 of 2
For Maximum Score – must respond to all 3 questions. (reference required in APA 7th Edition format only)
- How do you define quality of care?
- What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
- If an organization is deciding between several quality management programs which would you recommend and why?
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